Being a Colorado business, I apply sales tax to all orders shipped within Colorado. The amount charged depends on the area I'm shipping to. Generally, the sales tax is 2.9%.
I won't sell your information to anyone! I firmly believe that if you haven't signed up for it, you shouldn't be receiving it. I may use your email to send out promotions or news about Carol Wilkins Designs, but that is all. All of your information stays securely with me and never leaves. I fully respect everyone's privacy.
I want you to be 100% satisfied with your new jewelry. If for any reason you are not, please contact me and I will be happy to work out a solution with you. You may exchange or return most items for a full refund of the original price, less shipping within 7 days of receipt.
*Custom work cannot be returned, refunded or exchanged*
I use USPS Priority Mail for all of my shipping, for a cost of $7.90. Once payment has been received, your order will ship within 1-3 business days. If there is any delay on my part, I will contact you. You should expect to receive your purchase within 3-7 business days after it ships.
*Canada and International Orders - Please contact me for a shipping quote and carrier. You will be responsible for all customs costs.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do We Use "Cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Vivante Designs. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.